Outdoor
•
Wellness
•
Ecommerce
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Pet
•
Healthcare
Outdoor • Wellness • Ecommerce • Pet • Healthcare
Most customer journeys leave money on the table. I build the ones that don't.
Using behavioral psychology, lifecycle strategy, and customer journey insights, I build marketing systems that increase engagement, retention, and revenue, through email, automation, and conversion-focused experiences.
I handle the full customer journey: campaign strategy and copy, lifecycle automation, welcome and post-purchase flows, product launches, list segmentation, retention campaigns, conversion optimization, and email design, so nothing falls through the cracks.
“Shana was a major force in helping me define my personal brand and vision after recently launching my own agency. We got to the core of what I want my business and brand to stand for and established the right way to communicate that to my audience. She’s been super dedicated throughout the process, and most importantly, she helped transform blindspots into new revenue streams! ”